General Terms and Conditions
-Standard train tickets can be used to board the train at any of our stations as per the timetable. Special events MAY start from different stations, please refer to individual event page & ticket for details.
-Please allow adequate time to park and walk to the station before your booked departure time. We are not able to hold departure of trains for late arrivals. We recommend you arrive a minimum of 20 minutes before your scheduled departure time.
-For some special events, customers are allocated seats, so please check that you book the full number in the party at the same time. Later bookings can not be guaranteed to have seats near any prior booking.
-Cancelled bookings will not be refunded. However, with more than 7 days notice to your booked date, we will endeavor to transfer your booking to another service upon payment of a £10 administration fee. Should this not be possible due to no further availability, or with less than 7 days notice, no refund or exchange will be given.
-No refunds can be provided for visitors who do not arrive in time for the booked departure time of their train or event.
-Our trains may be either steam or diesel hauled and we will endeavor to use the locomotive advertised but this is subject to availability.
-Every effort will be made to run trains according to this timetable, but unforeseen circumstances may entail alterations or cancellations.
-The railway operators can accept no liability for such cancellations or late running of any train and reserves the right to vary the provisions without prior notice. E&OE.
-Accessibility -Due to the design of the historic coaches used for our services, wheelchairs cannot gain access to the passenger areas of the coaches. If a member of your party is a wheelchair user, please call to discuss your specific requirements and make a booking.
- Any gifts purchased from this website are non-refundable (this includes, but not limited to, "Footplate Rides", "Footplate Experiences", "Gift Vouchers" etc...)